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Full Time Sr. Customer Service Representative

Overview


Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U. S. With over 7,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $10 billion.
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
This position is at our facility at: 533 East Olive Newport, OR 97365. Parking is available for our employees at this facility.
This full time position pays $11. 50/hr. Aside from religious observations, must be able to work one the following shifts:
Shift(s):
- Sunday Off
- Monday 8am-5pm
- Tuesday 8am-5pm
- Wednesday 8am-5pm
- Thursday 8am-5pm
- Friday 8am-5pm
- Saturday Off

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Some college preferred
    • Must have at least 1 year prior customer service retail or administrative support experience
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Sunday Off
  • Monday 8am-5pm
  • Tuesday 8am-5pm
  • Wednesday 8am-5pm
  • Thursday 8am-5pm
  • Friday 8am-5pm
  • Saturday Off


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