Hotel Assistant General Manager
Newport, OR Newport, OR Full-time Full-time $38,000 - $43,000 a year $38,000 - $43,000 a year Job Description The Holiday Inn Express in Newport Oregon is Hiring for an Assistant General Manager.
We are looking to hire someone dedicated, passionate and invested in the Hospitality business.
Management experience and great references are preferred.
The job description is listed below:
Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests.
Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties:
ESSENTIAL DUTIES AND
Responsibilities:
o Assists in training new associates and newly promoted associates.
o Plans, schedules, assigns, directs, and reviews associate's work.
o Reviews and approves direct report's time and attendance records.
o Conducts or assists in conducting staff meetings.
o Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
o Assists General Manager with counseling associates.
o Fulfills Manager on Duty shifts.
o Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
o Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
o Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
o Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
o Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
o Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
o Performs quality assurance (QA) requirements for areas of responsibility.
o Thoroughly understands and implements the Brand service culture.
o Ensures orientation for new team members is thorough and completed in a timely manner.
InterMountain Management Confidential and Proprietary Information The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.
Any other use is expressly prohibited.
Job Description Assistant General Manager o Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
o Assists the GM in developing the hotel budget and capital expenditure plans.
o Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
o Ensures a viable key control program is in place.
o Remains highly visible and be readily available and approachable for all guests.
o Extends professionalism and courtesy to guests at all times.
o Takes initiative to offer assistance or answer questions throughout the hotel.
o Become involved in community and/or government affairs.
o Assists supervisors in understanding associate's needs and expectations and how to communicate with and motivate associates.
o Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
o Leads by example demonstrating self-confidence, energy and enthusiasm.
o Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
o Encourages staff to solve guest and associate related concerns.
o Develops cross-training opportunities.
o Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
o Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
o Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools.
Reviews these weekly with GM and sales.
o Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
o Walk property numerous times daily, noting positives and deficiencies.
Follows-up with team to assess training requirements.
o Assists with sales and marketing efforts as directed o Ensures all required food audits are completed per system standards.
o Performs all shift checklist responsibilities.
o Supports team members to ensure their entire workload is completed daily.
o Assists General Manager with daily guestroom inspections.
o Performs functions of the General Manager in their absence.
o Performs other duties as required.
InterMountain Management Confidential and Proprietary Information The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.
Any other use is expressly prohibited.
Job Description Assistant General Manager SUPERVISORY
Responsibilities:
o All property positions in absence of the General Manager.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
Education and/or
Experience:
o Hotel Management, General Business or Marketing degree preferred.
o Six months to one-year hotel or management experience preferred.
o Or equivalent combination of education and experience.
Knowledge, Skills and Abilities:
o Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
o Good interpersonal skills.
Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
o Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
o Ability to work in a fast-pace, high-energy and demanding work environment.
o Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
o Substantial knowledge of hotel operations or ability to learn quickly.
o Good management and supervisory skills.
o Ability to work as a team player with all levels of associates.
o Excellent problem analysis and problem solving skills required.
o Good computer skills.
o Ability to learn and accurately use M3 software and other software as needed.
o Dedicated, hard-working, self-motivated to work independently with little guidance.
o Flexibility to monitor and adjust schedules.
o Understanding of revenue generation and profit / loss implications.
o Possess working knowledge of P&L statement.
o Assist GM with room inventory management, and daily selling strategies.
o Excellent guest relations skills.
o Effective negotiation skills and strategic thinking.
o Practice safety standards at all times.
o Complete knowledge of Emergency Equipment Manual, i.
e.
, utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.
InterMountain Management Confidential and Proprietary Information The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.
Any other use is expressly prohibited.
Job Description Assistant General Manager SPECIAL REQUIREMENTS:
o Prompt and regular attendance.
o Will be required to work nights, weekends and holidays.
o Work flexible hours and/or overtime as required.
The hotel operates 7 days a week, 24 hours a day.
Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
o Act as a team leader / player with all levels of staff.
Lead by example.
o Current and valid driver's license.
o Over-night travel as necessary.
o Comply with hotel and/or department uniform and professional behavior and appearance standards.
o Participate in all mandatory job training and meetings.
o Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
o Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc.
by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
o On-call status o CPR/First Aid Certification or ability to obtain certification.
o Have a valid U.
S.
Drivers License.
o Have zero DWI/DUI incidents on driving record for the past five years.
o Have zero major infractions on driving record for the past three years.
Job Type:
Full-time Pay:
$38,000.
00 - $43,000.
00 per year
Benefits:
Dental Insurance Employee Discount Health Insurance Life Insurance Paid Time Off Vision Insurance Supplemental pay types:
Bonus Pay
Experience:
Management:
1 year (Preferred) Hotel:
1 year (Preferred) Location:
Newport, OR (Preferred) Work Location:
One location Pay Frequency:
Bi weekly or Twice monthly This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous High stress tolerance -- thrives in a high-pressure environment Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative Schedule:
Weekends required Holidays required Day shift Night shift 10 hour shift Company's website:
www.
immhotels.
com Work Remotely:
No The Holiday Inn Express in Newport Oregon is Hiring for an Assistant General Manager.
We are looking to hire someone dedicated, passionate and invested in the Hospitality business.
Management experience and great references are preferred.
The job description is listed below:
Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking to hire someone dedicated, passionate and invested in the Hospitality business.
Management experience and great references are preferred.
The job description is listed below:
Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests.
Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties:
ESSENTIAL DUTIES AND
Responsibilities:
o Assists in training new associates and newly promoted associates.
o Plans, schedules, assigns, directs, and reviews associate's work.
o Reviews and approves direct report's time and attendance records.
o Conducts or assists in conducting staff meetings.
o Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
o Assists General Manager with counseling associates.
o Fulfills Manager on Duty shifts.
o Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
o Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
o Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
o Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
o Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
o Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
o Performs quality assurance (QA) requirements for areas of responsibility.
o Thoroughly understands and implements the Brand service culture.
o Ensures orientation for new team members is thorough and completed in a timely manner.
InterMountain Management Confidential and Proprietary Information The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.
Any other use is expressly prohibited.
Job Description Assistant General Manager o Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
o Assists the GM in developing the hotel budget and capital expenditure plans.
o Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
o Ensures a viable key control program is in place.
o Remains highly visible and be readily available and approachable for all guests.
o Extends professionalism and courtesy to guests at all times.
o Takes initiative to offer assistance or answer questions throughout the hotel.
o Become involved in community and/or government affairs.
o Assists supervisors in understanding associate's needs and expectations and how to communicate with and motivate associates.
o Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
o Leads by example demonstrating self-confidence, energy and enthusiasm.
o Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
o Encourages staff to solve guest and associate related concerns.
o Develops cross-training opportunities.
o Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
o Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
o Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools.
Reviews these weekly with GM and sales.
o Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
o Walk property numerous times daily, noting positives and deficiencies.
Follows-up with team to assess training requirements.
o Assists with sales and marketing efforts as directed o Ensures all required food audits are completed per system standards.
o Performs all shift checklist responsibilities.
o Supports team members to ensure their entire workload is completed daily.
o Assists General Manager with daily guestroom inspections.
o Performs functions of the General Manager in their absence.
o Performs other duties as required.
InterMountain Management Confidential and Proprietary Information The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.
Any other use is expressly prohibited.
Job Description Assistant General Manager SUPERVISORY
Responsibilities:
o All property positions in absence of the General Manager.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
Education and/or
Experience:
o Hotel Management, General Business or Marketing degree preferred.
o Six months to one-year hotel or management experience preferred.
o Or equivalent combination of education and experience.
Knowledge, Skills and Abilities:
o Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
o Good interpersonal skills.
Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
o Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
o Ability to work in a fast-pace, high-energy and demanding work environment.
o Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
o Substantial knowledge of hotel operations or ability to learn quickly.
o Good management and supervisory skills.
o Ability to work as a team player with all levels of associates.
o Excellent problem analysis and problem solving skills required.
o Good computer skills.
o Ability to learn and accurately use M3 software and other software as needed.
o Dedicated, hard-working, self-motivated to work independently with little guidance.
o Flexibility to monitor and adjust schedules.
o Understanding of revenue generation and profit / loss implications.
o Possess working knowledge of P&L statement.
o Assist GM with room inventory management, and daily selling strategies.
o Excellent guest relations skills.
o Effective negotiation skills and strategic thinking.
o Practice safety standards at all times.
o Complete knowledge of Emergency Equipment Manual, i.
e.
, utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.
InterMountain Management Confidential and Proprietary Information The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.
Any other use is expressly prohibited.
Job Description Assistant General Manager SPECIAL REQUIREMENTS:
o Prompt and regular attendance.
o Will be required to work nights, weekends and holidays.
o Work flexible hours and/or overtime as required.
The hotel operates 7 days a week, 24 hours a day.
Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
o Act as a team leader / player with all levels of staff.
Lead by example.
o Current and valid driver's license.
o Over-night travel as necessary.
o Comply with hotel and/or department uniform and professional behavior and appearance standards.
o Participate in all mandatory job training and meetings.
o Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
o Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc.
by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
o On-call status o CPR/First Aid Certification or ability to obtain certification.
o Have a valid U.
S.
Drivers License.
o Have zero DWI/DUI incidents on driving record for the past five years.
o Have zero major infractions on driving record for the past three years.
Job Type:
Full-time Pay:
$38,000.
00 - $43,000.
00 per year
Benefits:
Dental Insurance Employee Discount Health Insurance Life Insurance Paid Time Off Vision Insurance Supplemental pay types:
Bonus Pay
Experience:
Management:
1 year (Preferred) Hotel:
1 year (Preferred) Location:
Newport, OR (Preferred) Work Location:
One location Pay Frequency:
Bi weekly or Twice monthly This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous High stress tolerance -- thrives in a high-pressure environment Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative Schedule:
Weekends required Holidays required Day shift Night shift 10 hour shift Company's website:
www.
immhotels.
com Work Remotely:
No The Holiday Inn Express in Newport Oregon is Hiring for an Assistant General Manager.
We are looking to hire someone dedicated, passionate and invested in the Hospitality business.
Management experience and great references are preferred.
The job description is listed below:
Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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